Publicis Groupe’s Epsilon Named a Leader for Email Marketing Services Highest Ranked in Current Offering category and cited as having Strongest Professional Services in the Study

Epsilon received the highest scores possible in the analytics, artificial intelligence, data integration & privacy and security criteria within the current offering category

Publicis Groupe [Euronext Paris: FR0000130577, CAC 40] today announced that Epsilon®, a global leader in interaction management, was named a Leader in the May 2020 report “The Forrester Wave™: Email Marketing Service Providers, Q2 2020” by Forrester Research, Inc., which evaluated the Epsilon PeopleCloud Messaging* platform.

The report states, “Epsilon stays strong as an email agency. A longtime powerhouse in this study, Epsilon continues a model that many email service providers have eschewed: It balances good email technology with the strongest professional services in the study.”

“Change across consumer industries has accelerated. As marketers search for ways to drive sales, email has regained its place as a primary and profitable channel to reach customers,” said Oded Benyo, President, Messaging and International Offerings at Epsilon. “We believe our longtime leadership in email proves the value of a partner that combines AI-led data activation, technology and services to help marketers adapt quickly to changing business needs. Now is the time for marketers to move beyond sending episodic email and instead focus on developing customer conversations over time that create sustainable brand growth.”

According to Forrester, data integration, artificial intelligence (AI) and professional services differentiate and “today’s marketers care about how immediately they can segment off of myriad data types; if AI helps optimize process, not just creative; and if the vendor provides a level of professional services that suits their needs.”  In the report, Epsilon ranked highest in the current offering category and received the highest scores possible in the analytics, artificial intelligence, data integration and privacy and security criteria. Epsilon also received the top score in the services criterion.

Epsilon is also the only provider recognized as a Leader in both Loyalty Technology and Loyalty Services by Forrester Research, an integrated offering within the Epsilon PeopleCloud platform.

*Epsilon PeopleCloud Messaging was formerly known as Agility Harmony.


Publicis Groupe [Euronext Paris FR0000130577, CAC 40] is a global leader in communication. The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Publicis Groupe is a privileged partner in its clients’ transformation to enhance personalization at scale. The Groupe relies on ten expertise concentrated within four main activities: Communication, Media, Data and Technology. Through a unified and fluid organization, its clients have a facilitated access to all its expertise in every market. Present in over 100 countries, Publicis Groupe employs around 103,000 professionals.

About Epsilon

Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry’s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes. For more information, visit Follow us on Twitter at @EpsilonMktg.